Privacy Policy
Our privacy policy explains how MEDX Medical Experience collects, uses, protects, and shares information through our website and related communications.
Privacy Policy
Introduction
MEDX Medical Experience ("MEDX," "we," "our," or "us") respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, maintain, and safeguard information obtained through our website, patient communications, appointment scheduling services, text messaging programs, and related services.
This Privacy Policy applies to information collected through:
- https://medxpr.com
- SMS/text messaging communications
- Electronic communications
- Patient engagement tools
- Appointment scheduling services
- Contact forms and inquiries
- Other digital services operated by MEDX
By accessing or using our website or services, you acknowledge the practices described in this Privacy Policy.
Healthcare Information And Hipaa
As a healthcare organization, MEDX may be subject to the Health Insurance Portability and Accountability Act of 1996 ("HIPAA") and related regulations.
When protected health information ("PHI") is collected, used, maintained, or disclosed in connection with healthcare services, such information may also be governed by our Notice of Privacy Practices, which describes how medical information may be used and disclosed and explains patient rights regarding protected health information.
Where applicable, HIPAA requirements shall control over any conflicting provision of this Privacy Policy. For information regarding PHI practices, patients should review our Notice of Privacy Practices available at:
[INSERT NPP LINK]
Information We Collect
Personal Identification Information
We may collect:
- Full name
- Mobile phone number
- Home phone number
- Email address
- Mailing address
- Date of birth
- Emergency contact information
- Preferred communication methods
- Language preferences
Patient and Service-Related Information
We may collect:
- Appointment requests
- Appointment history
- Service inquiries
- Communication records
- Patient portal interactions
- Customer service interactions
- Survey responses
- Healthcare-related administrative information
Website Information
When users visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device identifiers
- Operating system information
- Referral URLs
- Website usage data
- Pages viewed
- Session duration
- Clickstream data
- Diagnostic and performance analytics
SMS Program Information
For individuals who enroll in SMS communications, we may collect:
- Mobile phone number
- Date and method of consent
- Consent records
- Opt-out records
- Messaging preferences
- Delivery records
- Message interaction history
How We Use Your Information
MEDX may use collected information to:
- Schedule appointments
- Confirm appointments
- Send appointment reminders
- Coordinate patient communications
- Respond to inquiries
- Provide customer support
- Improve website functionality
- Improve patient experience
- Conduct quality assurance activities
- Comply with legal obligations
- Detect and prevent fraud, misuse, or security incidents
- Maintain communications records
- Deliver SMS communications for authorized purposes
Sms/Text Messaging Communications
MEDX may offer SMS/text message communications to patients, prospective patients, and website users.
Messages may include:
- Appointment reminders
- Appointment confirmations
- Appointment updates
- Follow-up communications
- Prescription-related notifications
- Patient service notifications
- Educational healthcare information
- Wellness communications
- Customer support communications
- Organizational announcements
- Other authorized communications
SMS communications should not be used for emergencies. If you are experiencing a medical emergency, call 911 or seek immediate medical assistance.
Sms Consent
By voluntarily providing your mobile phone number and affirmatively consenting, you authorize MEDX to send SMS/text messages to the number provided.
Consent is not a condition of receiving healthcare services.
Message frequency varies based on healthcare interactions, appointments, communication preferences, and service activity.
Message and data rates may apply.
MEDX maintains records of consent where required by applicable law, telecommunications regulations, carrier requirements, and industry standards.
Opt-Out Rights
Recipients may opt out of SMS communications at any time by replying:
Upon receipt of a valid opt-out request, MEDX will cease future SMS communications except where permitted or required by law.
Recipients may receive a final confirmation message confirming the opt-out request.
For assistance, reply:
Or visit:
https://medxpr.com/privacypolicy
Information Sharing And Disclosure
MEDX does not sell personal information.
We may disclose information:
- To provide healthcare-related services
- To coordinate appointment and communications
- To comply with legal obligations
- To protect patients’ safety
- To protect rights and property
- To support operational functions
- To authorized service providers
- As otherwise permitted or required by law
Sms Consent Protection
No mobile opt-in information, SMS consent information, or text messaging consent data will be sold, rented, shared, transferred, or disclosed to third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent information may be shared only with vendors, telecommunications providers, aggregators, and service providers necessary to facilitate SMS communications and related compliance obligations.
Service Providers
MEDX may engage third-party service providers to assist with:
- Website hosting
- Cloud infrastructure
- Analytics services
- Appointment scheduling
- Patient engagement services
- SMS delivery services
- Email communications
- Customer support systems
- Security monitoring
- Healthcare administrative functions
Where applicable, service providers receiving protected health information will be required to execute Business Associate Agreements as required by HIPAA.
Cookies And Analytics
Our website may use cookies, pixels, analytics technologies, and similar tools.
These technologies may collect:
- Browser behavior
- Device information
- Website interaction data
- Session analytics
- Performance metrics
Users may modify browser settings to refuse cookies; however, some website features may not function properly.
Data Security
MEDX maintains administrative, technical, and physical safeguards designed to protect personal information and protected health information against unauthorized access, disclosure, alteration, or destruction.
While reasonable safeguards are implemented, no transmission method or storage system can be guaranteed to be completely secure.
Data Retention
Information is retained only for as long as reasonably necessary to:
- Provide services
- Maintain records
- Comply with legal obligations
- Meet regulatory requirements
- Resolve disputes
- Enforce agreements
Retention periods may vary depending on applicable healthcare, legal, and regulatory requirements.
Children’S Privacy
Our website is not intended for unsupervised use by children under thirteen (13).
We do not knowingly collect personal information from children without appropriate authorization from a parent, guardian, or other legally authorized representative where required.
External Links
Our website may contain links to third-party websites.
MEDX is not responsible for the privacy, security, content, or practices of third-party websites.
Your Privacy Choices
Individuals may contact MEDX regarding:
- Communication preferences
- SMS enrollment status
- Opt-out requests
- Privacy inquiries
- Data-related questions
Requests will be handled in accordance with applicable law.
Changes To This Policy
MEDX reserves the right to modify this Privacy Policy at any time.
Updates become effective upon posting to:
https://medxpr.com/privacypolicy
Contact Information
For privacy-related questions:
MEDX Medical Experience
Website: https://medxpr.com
Email: info@medxpr.com
Telephone: 787-831-5800